Most of the times when websites in Australia, have their setup and the layout matching the needs of their users and visitors for the best of their experience, they tend to have the Live Chat or Live Support either through a Virtual Chat Agent or Live Chat Software for giving the Live Online Chat service through various platforms like the Zopim.
It is quite clear that the available options in the service that offer Live Chat Agents and Live Help including the LiveAgent, Olark have more or less the same kind of services either through a software help or completely via a human agent support.
It depends on the business to manage things as per their site availability and services as well as the nature or support that is needed for the customers.
Sometimes there is not much complication and if the agents only have to guide about certain superficial things, then there would be no need to worry about.
But when you have a high quality business that cannot compromise on the details given to the customers, you must be choosing the best services. The main features that make the various services different from each other and may cause the site owners to prefer one over the other.
You can find the differences as follows:
The services would be quick and prompt when they are working for the clients and customers and without any delay. This is the best way to help out the customers.
You can also see that the services may include a combination of a chat bot and the live person so that the customers would not have to wait a lot.
The service providers may also help in getting well informed agents who could guide the customers in a detailed manner and may not disappoint them in any way.